Our clients are private companies (from major multinationals to small and medium-sized enterprises), government bodies (national, regional and local), international semi-governmental organisations, international finance institutes and not-forprofit organisations. Our clients’ overall satisfaction and Net Promoter Score (NPS) are two vitally important indicators of our performance as a company and are measured through client satisfaction surveys. Clients are invited to provide feedback via these surveys on the completion of a project. Our NPS in 2018 was +39, a clear improvement over 2017 (+34). The average overall client satisfaction score during 2018 was 8.32 (8.22 in 2017) on a scale from 1-10 and based on a response rate of 59%.